[SoftTalker]

This sort of thing is probably a lot less surprising to businesspeople than software developers. Developers may think the world works like a computer, and that business contracts and agreements are like computer code. Businesspeople know that a contract is only as good as your ability to hold the other party to its terms. There may be deviations from what was agreed to, and you might just accept it or you might try to fight it but (a) that will cost you money and (b) nobody is going to give you that money up front. And there are extra risks when one party is a lot bigger/wealthier and/or a monopoly.