[belval]

I'd just go with Occam/Hanlon's razor, the author is somewhat inept (at least when it comes to Amazon returns) and wrote a piece on it because being anti-Amazon gets clicks like being anti-Walmart in the early 2010s (2000s?).

Returns are hard because in practice, 11" (or 10.5") baskets are one such item that are just sold and returned on Amazon for appearances, as the dimensions probably makes shipping cost-prohibitive, but Amazon knows that they can't just say "keep it" because then people would fake-return stuff all the time.