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by thaumasiotes 750 days ago
You can get out of the automated useless system. They don't make it easy.

But I once managed to get through to an actual agent with this question:

1. I want to buy a kindle version of this book [amazon link, for the paper version of the book].

2. On the page for the book, there is a link for the kindle edition: [link].

3. That link goes to a page for what appears to be an entirely different book. (Under the same name; this was an edition of the Arabian Nights.)

4. However, I have independently found this page: [link], which appears to be for the kindle version of the book I'm interested in.

5. Given that I want to buy the kindle version of the book linked up in step (1), which one should I purchase?

The agent directed me to buy the book that purported to be the book I wanted, instead of the book that Amazon believed was the book I wanted but which claimed to be something different. I would have assumed that anyway. But a couple days later I checked on the book and the "kindle version" link for the paper version had been corrected.

Unfortunately, while they did correct the issue on the one book that I took the time to point out to them, it's still rampant all over their website.