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by StefanWestfal
752 days ago
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I flew with them a few times as well as KLM, Emirates, and Singapore. Lufthansa's customer service, on-board experience (i.e. food & entertainment), is not on par with the others. When a flight got canceled last minute, we were left hanging with a number to call and a long waiting line, and we are still waiting for our reimbursement. On the need to reschedule due to a positive coronavirus test, it took 16 minutes with KLM to reschedule and almost 3 hours with Lufthansa and a bunch of (online) paperwork. On top of that, some strange management decisions like completely stopping pilot training and laying off the ones that started during Covid while getting financial assistance from the state and 2 years later struggling with a pilot shortage. |
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