[yashg]

"Second things like call centers, the language models have become so sophisticated now. They can operate in multiple languages, 14, 15 languages easily. In the past, that hasn't been something we can do. So we can redeploy people off that given that the AI can do it." For the customers this is going to be a horrible experience and frustration of going in a loop with an AI model. Anyone facing a problem not listed in the 10-15 predefined problems and resolutions is going to have an excruciating time trying to get any meaningful resolution.

[netsharc]

Some company's call centers are designed to fuck around and frustrate you until you give up trying to get what you want (e.g. compensation). Here's looking at you AirBnB. Hah, imagine making something that evil with AI, you don't even need to destroy your outsourced call-center workers' souls...