[nolongerthere]

> In fact, recently they asked to renegotiate the contract due to some obsolescence and we ended up significantly dropping the bill as a result. Kind of backfired on them, I wonder if the account manager is kicking herself for this.

Only if the cost of supporting the depreciated feature was less than the delta.

[archon810]

The thing is, she said it was strictly some contractual thing, that all renewals need to be in some new format. The feature set remained the same.

The new contract did put limits on some things we didn't have formal limits on before (like number of DNS queries), but aligned with our current usage, so our bill didn't go up.

I've been meaning to probe renegotiating pricing because we've been on this billing tier for probably a decade, and in the end some things we were able to negotiate down, and some rearchitect on the tech side to drop the usage by a staggering amount. We're still working out exactly what that amount is, I have several more weeks before renewal.