[rootusrootus]

Apple has a long history of being generous with repairs, nothing to do with the EU. Friend of mine, here in the US, got an entirely new laptop when his failed just out of warranty. Goodwill repair. And because they didn't have the old laptop available as a refurb, he got the current equivalent -- which was actually a pretty substantial upgrade.

[wlesieutre]

It's hit or miss. My wife had keys failing under the butterfly keyboard replacement program, and the Apple Store tried to charge her to fix it. Apparently the technician who examined it "didn't know" about the warranty extension program.

How do you have a major repair program covering every laptop sold in the last 5 years and the technician doesn't know about it?