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by daniel_iversen 749 days ago
It’s probably a mix. I’ve had lots of stuff incl AirPods fixed for free well beyond warranty multiple times (I think because Apple knew they were prone to a defect causing cracking) and an Apple phone case replaced that others would probably say is “normal wear and tear” but legitimately degraded quicker than it should have etc. Apple online chat is also awesome!
1 comments

Actually when I got my iPhone 13 Pro they said they said keep the receipt for the case in case it falls to bits so they can replace it free. YMMV.