[meisenhus]

Publishing a sped-up video without telling us that it's sped up really killed all my trust I had in you guys. Seriously, what were you thinking? Your main and only selling point is the speed. So much so that that needs to compensate for lack of other features like resolution and color. And then you open the door to cheating accusations? You can now 100x say that it's really fast and no ghosting and all that, but your ethics seem to really believe it was no big deal, so at each turn down the line I'll have to question, perhaps here they also didn't think it's a big deal to pull some dirty trick?

So disappointed. :(

[cdrini]

For future reference, if you're going to make a claim like this, seriously include a link. It's unclear what video you're talking about.

Assuming you're talking about the link to a video posted by another commenter further down ( https://news.ycombinator.com/user?id=mikhailt ), that video was posted out of context. There are a lot of other videos on that documentation page which are not sped up. See here: https://daylightco.gorgias.help/en-US#article-493382

The video in question, the video under "ereader on steroids", appears to be sped up, my guess is because the purpose of the video is to summarize the functionality. A "3x" label would be nice, but let's not jump to accusations! That video isn't at all in a context where it seems likely meant to mislead. You can view other videos on that page that are in 1x.

[cdrini]

Oops I meant to link to here. This is the comment: https://news.ycombinator.com/item?id=40459851

[robxorb]

Killed my trust also, "drowning in launch" is no excuse for not rectifying this immediately.

Posting a real-time video right now would take five minutes and clear up all this bad publicity right when they need to.

[cdrini]

The page where the videos are from isn't meant to be marketing material. It's a documentation page for people who already have the tablet -- the page says "Welcome to Your Daylight Computer". I personally have no qualms if some of the videos there are sped up, and it has no bearing on my trust of the company.

If you want the promotional videos actually advertising/backing the display claims, check out the main website: https://daylightcomputer.com/product . If you do find evidence that the video there is sped up, I agree with you it's a bad look. But the videos look pretty clearly not sped up based on the human motion.

Regardless there will be third party videos popping on YouTube soon, as the parent comment says.

[robxorb]

Many of us seem to have ended up at that documentation page out of exasperation, as we couldn't find video examples on the main page.

It appears that portrait vs landscape on their main page, on mobile at least, conceals that promo video (which does appear to show realtime footage).

If you happen to visit in the wrong orientation (or whatever other variables hide the video) and see claims of speed, but conspicuously absent proof, and then discover quietly sped-up videos buried in the docs, it all starts to feel scammy.

Given e-ink has a history of all kinds of shenanigans, and given I believe this company launched then unlaunched this product a few weeks ago (setting videos to private), it's not surprising some of us are on a hair-trigger.

Anyway, having seen decent enough video now, I'll give them the benefit of the doubt. If this is for real, it will be of huge benefit to many who struggle with artificial light sensitivity, and I'm sure they'll do well.

[MattRix]

There are other real time videos on this page https://daylightco.gorgias.help/en-US#article-493382

[robxorb]

I've seen that page - it has 16 videos and it's unclear which are sped up, by how much, and which aren't. Some look sped up to my eye, and even if they aren't, I simply can't trust they aren't because they've shown they won't inform me so.

This is a super bad look for a new product offering whose entire killer feature and market differentiation is based on its supposed blazing speed.

Posting ANY video that's sped up, without clearly labelling by exactly how much, and when (eg, with a "3x speed" text overlay as is almost standard on internet video), is a huge mistake introducing a product differentiating on speed.

[jasonlotito]

It's documentation. Sure, they could add the speed of the videos, but honestly, I want it optimized for showing me how to use the feature, not serving something it's not: marketing material.

Apple does this as well in it's documentation, and no one complains. Lots of companies do this. So, complaining about the documentation being optimized as documentation is silly in my eyes.