|
|
|
|
|
|
by EAtmULFO
755 days ago
|
|
|
An an Enterprise customer, I've got a great CloudFlare story: May 8, 2024 one of our Workers stopped functioning completely when a single string was edited in the code. Rolling back to a previous version gave a "Script not found" error. Replacing all code with the previous version and saving the Worker continued to result in the same error. Being an Enterprise customer, we were not worried and simply opened up an "urgent" ticket. A first-level agent escalates the ticket.
- 24 hours passes with no response or update. A response is requested.
- 72 hours pass with no response or update. A response is requested.
- 120 hours pass and an email is sent to our account manager with details on the ticket, begging for help. No response.
- 144 hours pass with no response or update. A response is requested, making note of the fact that we are an Enterprise customer.
- The next day, I sent another email to our account manager, hoping for some contact. Again, nothing.
- The same first-level agent responds that it is still "in process" with no details on what is being done.
- Another 2 days pass with no response. A response is requested.
- I request an emergency callback via the support portal.
- Another agent looks at the ticket and determines the original request was "misdirected."
- Another day passes with no resolution, but a quick update from the second agent stating it's "still in process."
- Four more days pass with no update or resolution.
- Desperate, I create a new Worker and connect it to the original KV stores, but some problems persist. Still no resolution. Contemplate your options carefully if you plan to run production workloads with CloudFlare! I still have yet to hear back from anyone with support or resolution. |
|
|