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by JumpCrisscross
753 days ago
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> Maybe other companies shouldn't completely optimize away the humanity in their services Plenty of fliers just want the cheapest flight. (Some, like me, see longer flights as mini in-day vacations.) Having a competitive market means we get to have both: a cheap, inhuman option; a mid-priced human option; and a high-priced, human and luxurious one. |
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