|
|
|
|
|
|
by lvspiff
750 days ago
|
|
|
I have a SW story that has made me dedicate my business to them moving forward: I had a trip to Austin where i was mid-flight when they cancelled all flights there a year or so ago. I was headed to Sacramento as a connection from PDX and when I landed I went to gate agent to let them know and they were already befuddled by other customers as everything east of colorado at that point was a mess, somehow though they found flights that would get me to Austin later that day that had not been cancelled as the forecast was to thaw, and all seemed good. Luckily i had only a carry on so no baggage worries. I just had to get to SNA then off to Austin. So i took the flight, with free drinks and internet now, to SNA and I land and cancelled again in mid air. So I'm thinking what the heck now. I get with the agent who was very understanding and we found a path to go see my parents instead in AZ (i figured since i was this far and hadn't seen them in a few years at their city might as well). They let me divert my destination for no charge, I did have to fly back up to San Jose and then from there to PHX. It was my longest domestic travel experience ever (5am-4pm) but every step the flight attendants, the pilots, the gate agents, everyone was awesome. After SNA I got free drinks, internet, and in the first boarding group from there. I somehow made it to PHX before 4pm. I was blown away at the compassion shown and the respect given even after some passengers blew up at some of these folks. They reset with me and I showed them a modicum of respect and they helped me out immensely. Thier people at every stop seemed to really enjoy their job when dealing with decent passengers and even the not so decent ones they owuld put up with and move along with a smile. |
|
|