[petsfed]

Man, if you can't see the difference between "so-and-so called me a mean name" and "1000 strangers all knocked on my door just to tell me, in excruciating detail, how they wish my children were raped and murdered", I don't know what to tell you.

X's systems for block and mute require the abuse to occur before you have an avenue to respond. Considering that all you need to get an X account is an email account, it's a pretty low bar for brigading. And that's to say nothing about organized campaigns to falsely report an account for abuse.

For individuals, I suppose you can make some kind of argument that those tools are sufficient, but if you're the poor social media manager for some township or minor government agency that draws the ire of the internet hate machine, you have to deal with all the abuse that goes with it. You are barred by the constitution from blocking people (and rightly so), and you have no real power to prevent them from creating sock puppet accounts to continue the abuse. PTSD is pretty common amongst (former, since they fired them all) twitter content moderators, because being consistently exposed to that stuff can eventually be pretty traumatizing.