I'd say the latter. Though I do try and keep it polite when talking to people about my work. I think that more people should be more willing to talk about the powers that be and the way they're acting toward their users.
Indeed - well, thank you for the piece. Just like the Google Search one it’s clear that plenty of work has gone into digging through corporate docs and giving them some much needed daylight!
I think that we have some of the best investigative reporters in the world working in tech right now, but insufficient context behind things. I am obviously an opinion writer, and thus a little biased, but I think there is something very useful about saying "here's what I found and why I'm upset about it" with research backing it up.