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by rcoilliot 766 days ago
Again the “insane attention to details” while in 2024 attaching a picture or a file to a message in Apple Mail.app macOS is an absolute nightmare. One example amongst many many others. It’s cool, very cool, but I wouldn’t call Apple this way while there’s so much awkward choices to be fixed in their software.
6 comments

One of my "favorite" macos interface decisions - having the Refresh and Settings menu options at the bottom of the Wifi dropdown list - so it's a constantly moving target as you're waiting for a certain network to be seen, or if it automatically refreshes as you're going for the Settings option...
Changing my input and output audio devices in the sound dropdown is almost impossible at work. There are dozens of Apple TVs that appear one after the other while you're scrolling or clicking.

I can't disable Apple TV support on my Mac :(

it's actually better now (though not perfect), it has a list of known networks (which usually doesn't change much) and then "Other Networks" is a sub menu.
After years in the tech space I now see this as “A single developer’s (or maybe designer’s or maybe even a cleaner’s) insane attention to detail paired with the time and effort it takes for an idea to get traction”.

It’s rarely ever been the company itself or even the policies/vibe of a company but instead it’s been the few employees who propose, communicate, and support the details that eventually get rightfully called “insane”.

Can't you just drag it into place? Am I missing something?

But sadly I find Apple's attention to detail in its UX to be typically rather low. MacOS in particular is littered with broken interactions.

The underpinnings -- the stuff users don't see -- suffers from this much less, and if there were a choice of where to have attention to detail, that would be the right choice. But Apple is big enough not to have to make this choice.

It’s actually impossible to attach pictures, they always are displayed in the mail. Also, when you drop a file into the message it’s not “attached” in a “attachment box” but their icon is actually floating anywhere you dropped it in the message.
If you right-click (two-finger click) on the photo you can toggle "View as icon"/""View in Place". The default is to show it directly.

Well, you can drag them to the end if you want them segregated. Usually I prefer them inline, but sometimes I drag them to the end. I don't know what an "attachment box" is.

Outlook used to get confused -- when it first encountered an attachment it simply ignored the rest of the message. I think MS eventually fixed that bug. Is an "attachment box" an outlook thing? Apple mail correctly finds and handles any attachments anywhere in the message.

RFC 2183 allows for “inline” and “attachment” dispositions. Inline are part of the body and “inline” with the content of the mail and are automatically displayed. Attachments are to be shown as icons or links in a designated area.

https://datatracker.ietf.org/doc/html/rfc2183

This probably reflects how big tech companies work. You're more likely to get promoted because of "wow" than because you of a mundane feature everyone else has. E-mail just isn't exciting.
And yet it's the mundane stuff that keeps me on a certain platform. Day to day, I notice the hiring stuff more, because it constantly gets in the way.
> attaching a picture or a file to a message in Apple Mail.app macOS is an absolute nightmare

Am I missing something here? I just drag and drop into the email body and it just works.

Attach a single page PDF and try to "Show as symbol". Only works if there is one PDF per line in the mail. Does not work if there is no line break between multiple PDFs. Works again if you put the second document on a new line. (At lest for me)

Or other examples:

- OTP on Safari iPad OS have a separate, single-purpose "paste" button. The hold-long and choose "paste" does not work. The only input field I found where pasting does work in a different way. - "Use a random mail" for login (using iCloud Relay) always appear like 150ms later than the regular "fill password from Password Manager" icon. Sou you're either fast enough, slow enough or you end up with iCloud relay but thought you chose the password manager (because the action changed right under your finger)

Indeed!

The cool animation when bringing phones close together to share contact and data?

Well, work 10% of the time for airdrop, but often doesn’t do anything…

Talking about airdrop…