[sjain]

The last thing I would really want to do is outsource customer service, esp. in the early years of business.

I wrote a small piece on What Your Startup can Gain by Delivering Great Customer Service: http://www.happyfox.com/blog/what-your-startup-can-gain-by-d...

As a passionate founder, you would have the right tools and people that will keep you customer service going.

+1 for founders to be part of customer service irrespective of the size of business.