[atonse]

100% agree.

I find that being able to put yourself in another person's shoes (whether you're understanding their motivations when designing solutions) etc, is absolutely key in performing all those.

But it's also important to adapt a solution to an environment where there are bad actors that do act in their self interest or incentives that are different in different places/professions/cultures.

For example, I am very curious about any AI-based solutions in the legal world where all the incentive structures are skewed heavily towards hourly billing. How are you going to get law firms to adopt technologies that might cut their billable hours in half?