Facebook have shown that IM on websites is really just a commodity at this point. The technology is not the hard part but them owning the social graph is powerful here. I do believe that Facebook Chat will succeed and I think it already is.
However, chat have never been easy to monetize so right now it's adding to the amount of time that users spend on facebook. Which is good
However, chat have never been easy to monetize so right now it's adding to the amount of time that users spend on facebook. Which is good