[munk-a]

I think this is the biggest flaw in LLMs and what is likely going to sour a lot of businesses on their usage (at least in their current state). It is preferable to give the right answer to a query, it is acceptable to be unable to answer a query - we run into real issues, though, when a query is confidently answered incorrectly. This recently caused a major headache for AirCanada - businesses should be held to the statements they make, even if those statements were made by an AI or call center employee.

[astrange]

The Air Canada incident happened before ChatGPT was released so I haven't seen a reason to believe AI was involved.

[munk-a]

I can't tell if you're being sarcastic or not - but AI predates ChatGPT.

[astrange]

Chatbot-style AI didn't, and certainly not one major airlines would be using for customer service.