[kbenson]

Depending on where you live, if we already serve some houses in the area (very possibly if we're advertising locally), then it's likely that your specific location is more costly to serve and is being delayed until we reach that phase of the rollout for the area.

Specifically, aerial deployment through telephone poles is an order of magnitude cheaper than underground unless you get in when the neighborhood is being built (which AT&T and Comcast often do, and get pre-wired to each house). My understanding is that we are trying to fill in the areas between that aerial neighborhoods we initially built out where we provide service, it's just slower. If the availability form shows service for houses in your city that seem to have service delivered through telephone poles then it's possible we'll get to you in the semi-near future.

If you live in the bay area have service through a telephone pole and we can't service you, then I'm not sure what's going on. My understanding is we've covered most the bay area, but honestly that's not my department...