[prepend]

Is OP in those markets?

I think practically it doesn’t matter. This is two people selling something for $20 (or maybe $50, I can’t tell). They tell you beforehand, so you know. It’s unlikely they operate in jurisdictions that force software to be refundable. So I guess you can sue them to get your money back. Or chargeback through your credit card.

This is why we can’t have nice things. I miss the old internet where it was just people sending small amounts of money to other people for cool things (people mailed me checks in 1996). And users didn’t have the expectation of legal expenses to account for unlikely edge cases.

[aaronbasssett]

Whether it's legal or not is really a moot point. They're using Stripe to take payments, which will close a merchant's account if they get too many chargebacks.

IMHO, it would be better to eat a few refunds than risk changing my payment provider.

[correa_brian]

I'd love it if someone paid me with a check.

Just trying to build cool stuff and put it out there into the world.

[dceddia]

Just as a data point, I've sold one-time-purchase desktop software for a few years and refunds have been pretty few and far between.

I understand the fear that a bunch of people will buy it and immediately request a refund because what's to stop them! but that hasn't been my experience, and I think having a generous refund policy engenders some good will and leads to more sales.

(of course if you've actually had problems with this, disregard! :)

To address the GP's comment though - I don't know the legalities behind this, but I remember buying physical software, in boxes, from stores, where the policy was "once you open the box/break the plastic seal you can't return it" and in the digital realm it seems like downloading would be the closest proxy to that. I just think concerns about this sort of dishonesty are pretty overblown, especially on the scale of indie software.

[miki123211]

This is actually part of the EU's returns law, digital media with the seal opened aren't required to be refundable.

Funnily enough, there's no exception for physical books, so there are some people who basically treat bookstores as libraries.