[leto_ii]

> would generate way too much workload to follow up and thereby cost time and money for better leads

Having lived a decade in NL, my impression was that keeping costs down is the top priority. Unless you have a serious chronic condition or were in an accident, good luck getting somebody to take a look at you.

(irl, after a while you learn to push, exaggerate symptoms etc. or just go back home to get tests and treatment).

[brnt]

Yep, the loudest people get the most help. There's no good solution for that other than to become a bitchy 'client'. It's unfortunate that despite the promises, you still have to 'use it correctly' if you want those good outcomes as a patient.