I used to be a hotel manager. Now I work in almost direct competition to booking. Booking is not a racket, you are free to not use them if you don't like them and you are free to take rooms away from booking if you want to limit how much they can sell. The hotel has compete control of how they use booking.
Your job as a hotel manager is to do what you can to increase direct reservations and reduce booking.com's share of your total reservations. But the reality is that most are too lazy or incompetent to make guests comfortable to book directly instead of through booking. Some hotels are even so donkey brained that they offer better rates on booking than on their own website. Then cry to regulators?
Your job as a hotel manager is to do what you can to increase direct reservations and reduce booking.com's share of your total reservations. But the reality is that most are too lazy or incompetent to make guests comfortable to book directly instead of through booking. Some hotels are even so donkey brained that they offer better rates on booking than on their own website. Then cry to regulators?