[hiatus]

You made more or less the exact same comment on a recent thread. What does it add to this conversation? https://news.ycombinator.com/item?id=40221193

[jsheard]

I did, but I think it's worth stressing that this didn't actually have the quick two week turnaround you might assume if you first heard about it from the billing horror story posted on here recently. It's been known about forever and only became a priority when it turned into a PR issue.

[Quinner]

Adds historical context as to a duration of an extremely long-lasting problem?

[tyingq]

As an HN reader it added valuable context for me that I was unaware of.

[j-pb]

It gave me pleasure.

[spacebanana7]

To be fair it is quite remarkable customer service story & relevant to the article.