[thr0waway001]

Looks interesting.

However, the pricing page with no actual numbers and the ambiguous ‘Contact Us’ is a huge turn off.

I cannot stand the dance with business people who want to have a bunch of calls and meetings to know how big a company they’re dealing with is before they decide on a good rate to gouge them.

Pricing pages should be straight forward. Have tiers if you want to cover your rear but only at the limit of usage have the ‘Contact Us’ option.

I’m shopping around for a PDF solution and would’ve recommended this to my manager but I’m not willing to do more meetings to get quotes.

[snehk]

> the ambiguous ‘Contact Us’ is a huge turn off

Same. About three years ago we introduced a company wide policy to not buy anything where the price is not known. So, so much time (money) being wasted on figuring out the actual costs, the offering would have to be really inexpensive to make up for this. And if that were the case, the price would be right there.

[thr0waway001]

Yup.

They usually do high usage volume pricing at high rates that are proportional to the size of the company and make you sign a yearly agreement so they can get a huge payment upfront.

How about building some trust? What if the service sucks? It will be hard to get your money back and you paid a year in advance.

They make you work to get a quote and the quote usually doesn’t work for your needs.

I too will not look at services with this pricing structure anymore unless word of mouth is favorable.

[IG_Semmelweiss]

very good heuristic. I'll be borrowing. Any others you'd care to share ?

[rekabis]

> the pricing page with no actual numbers and the ambiguous ‘Contact Us’ is a huge turn off.

It’s also one of the top-10 web usability mistakes as defined by the Nielsen Norman group.

As in, it drives away far more potential clients than it can possibly convert. It’s a massive anti-pattern.