[ProxCoques]

> you need a chat-first workforce

I second this. Worked for a large retail operation and people used to sometimes move between departments. These had very different communication styles: one group had communal rolling chats about all sorts of stuff all the time. Others only chatted if they had planned to do so, or created a specific private chat for a topic. Far easier to work in the department in which you could just fling out a question or comment any time and people would get back to you almost instantly and hash things out.