[jen_h]

In my experience, the most toxic customers have been our biggest advocates and salesmen out in the world (yes, men, they're almost always men for some reason, not sure why), but you'd never know it based on the crazy abusive stuff we see in our email box.

The key is treating all customers, even the crazy & abusive ones, with respect and knowing when to cut bait. Staying above the fray and not letting it affect your tone when you respond can be really hard some days, 'cause we're all human, but it's worth it.