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by robustpython
770 days ago
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Hi, thanks for question, - yes I'll handle indidents while you're on subscribtion. After you're off subscription you're on your own (I can't support all clients forever for free). But as I mentioned before I will introduce maintenance program for lower fee (maybe starting at $99/m but depending on the size of your infra it can go much higher) to monitor and update your infra and do any fixes. - as you know if you use terraform or CDK you shouldn't do manual changes. I inform my clients about that and they should be able to do little changed themselves using terraform. If they still do it manually it will need to be deal with in a request. I give them choice to go with either TF or CDK whatever is more convenient to them so after subscription they can live without me. As mentioned before Maintenance/monitoring plan can deal with some of these things. -yes every client has their own git repo and tf-state which they are owner of. Changes are applied manually for now. I was also looking into TF Cloud (HCP) but it's other cost for customers and other thing they need to know. Thinking about it know thanks to yours (and others) questions maybe I should try/offer to keep all happy customers subscribed to some cheaper (from $99) monitoring/maintenance plan and take complete care of their infra. (Until they actually need full-time in-house person.) |
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I suggest you to think about the pricing for the monitoring/maintenance plan really good. 99$ for just monitoring and informing the customer sounds fine. For maintenance - 100$ is basically 1 hour of work, so if there's more than one incident per month that takes longer than a hour, you'll lose money.