[boarush]

Users that might customise their system a bit by digging into the settings are usually more inclined to give a detailed report in case they encounter a bug or have a general knowledge of what to look for when requested for some information in my team's experience. Sounds much more like an edge case.

[ale42]

True, but if the policy is to reject all cut screenshots... I'd rather add an "unless the ticket contains all the relevant information".