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by tmsh
5132 days ago
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Usually I dismiss posts like this. And I have to admit -- I browsed the frontpage several times without clicking on it. But I think this is very cogent, and one I had totally forgotten about in the whole FB media circus. But this is a rare opportunity for FB to reject precisely the parts of public company SOP that doom them to lack of understanding with their customers, etc. FB has a hacker / break things culture. Public companies can't admit these things to the public. Public companies often stagnate by not being able to relate to customers via the full feedback loop that admitting mistakes includes. Some companies get lucky because they insist on getting in touch with what the customer wants in other ways (e.g., through data at Google or through Lean Startup and two-pizza-size teams at other companies, etc.) But it is an opportunity for FB to buck the norm and continue to take open risks and admit when they make mistakes. It is an opportunity to transform the culture of public companies. |
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The OP's article is based off of a faulty premise, disproven with a simple Google search. Yes. They can and do admit they were wrong, and apologize publicly. It's ridiculous to suggest otherwise:
http://www.telegraph.co.uk/news/worldnews/northamerica/usa/8...
http://www.washingtonpost.com/wp-dyn/content/article/2010/02...
http://news.xinhuanet.com/english/china/2012-05/05/c_1315692...
http://blog.netflix.com/2010/09/apologies.html
http://blog.games.com/2011/08/03/nintendo-president-apology-...
http://www.cellular-news.com/story/51329.php
etc, etc...