[kulor]

I run a SaaS in the healthcare space and an unforeseen impact is how digitising paper-based business has a transformative economic and lifestyle improvement for the owners.

On a call with an early customer, they were nearly in tears of happiness when they realised they could free up a bedroom full of filing cabinets in their house. They continued to say how it was saving them hours of admin over their weekend to spend more time with their family. I won't pretend this was anything unique to our product offering, just the process change they capitalised on that freed them up to have a better quality of life.

I don't think I could have engineered this outcome pre facto, it's a byproduct that emerges with useful tools and process changes.