[cubefox]

I think this isn't necessarily true for a company environment though. If a tool is useful and is made the "official" solution for some problem, people will be forced to learn how to use it. Example: Jira. It has lot of complex structure and it can take quite a while to understand just a fraction of its features, but a lot of companies use it. (Granted, most people don't use or need all of its features.)