[adrianhoward]

the one caveat being that awful design can only pass when the information presented is well organized and easily found

Nope. Awful design survives when the users incentives for using the site outweigh the pain caused by the bad design.

I was comparison shopping for marbles this afternoon (don't ask) - several sites just got closed because I couldn't trivially see what the P&P was.

I'm traveling to the US this year. Which means I have to get ESTA authentication from the lovely DHS. It doesn't matter how fking awful that site is. I will go through the process until it works since I have no other option.