[aprdm]

Having joined a company that uses Slack for the first time it was crazy how good it was on searching for issues that other people had. I can quite literally copy and paste the error message above and see other people that had the same issue and how it got solved or not on a thread. I can also bump the thread or go to the channel or reach out to who answered.

It’s pretty great and one of the amazing things on having a lot as chat, it also allows you to easily reach out to anyone very quickly and feels more personal than a ticket in some archaic bug system that becomes a black hole after it gets introduced.

Be careful with your assumptions - it’s not like Google has created much of value in the past N years with its current culture, its original culture (book how Google works) seems much more like the cowboy you criticize