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by sexy_seedbox
777 days ago
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The public-facing contact form (and stupid chatbot) are for people who didn't bother to read the FAQs, shipping information, return policies... basically the rest of the website in a very structured format with numerous links and in proper hierarchy with breadcrumbs. That's why the public-facing contact form is long and have friction. If you're in the 80% who had self-checked out and paid, you probably won't ever see the contact form and have our customer service email address in a proper "purchase successful" email and you simply reply to that for any follow-up or help. |
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