Hacker News new | ask | show | jobs
by CM30 778 days ago
Nah, the 2024 solution for getting support is through social media. Tag the company account with your complaints, maybe with a few extra tags for large media outlets or popular internet creators that can amplify it.

For example, almost every instance of a YouTube creator retrieving their hacked account in the last few years has been from tagging Team YouTube on Twitter or what not.

Seems the possibility of a social media PR nightmare is the only thing that moves the needle nowadays.
2 comments
YurgenJurgensen 777 days ago
...and that's terrible.

Don't want to sell your soul to Xitter and the Zuckerverse? No customer service for you.

And it gives companies an easy metric to prioritise tickets: Follower count.

link
CM30 777 days ago
Yeah, that's a huge issue for sure. If you don't use any of these services, then getting support is incredibly difficult.

The only possible alternative might arguably be Hacker News if the company is a tech one, since there are Alphabet/Meta/Apple/Amazon employees that use this site, and having someone on the inside champion your cause seems to also help things get resolved more quickly.

link
MyFedora 777 days ago
2024 solution? I don't know about that. Companies typically use software to manage these complaints across multiple social media platforms. Ever since Twitter began charging an obscene amount of money for their API, companies just shrugged and said goodbye.
link
CM30 777 days ago
That's a fair point, Twitter's certainly not what it used to be. That said, there are still a surprisingly number of large companies using it, and a fair few them still run ads there. Not sure when they'll move to Mastodon/Threads/BlueSky/whatever, but it hasn't seemingly happened quite yet.

Either way, I'd say the best advice in any case would be "be very difficult to ignore, to the point the company's reputation takes a hit if they don't resolve the issue".

link