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by lxgr 780 days ago
One of my favorite EU (or German? not sure) regulations is that every company doing business online has to have an email address they actually monitor for customer contact.

It’s often the only way to get a written answer in a reliable, persistent medium from a company. Corporate support chats are usually horrible; phone calls leave no proof in case of disputes.
1 comments
SushiHippie 780 days ago
> One of my favorite EU (or German? not sure)

Maybe there is also an EU regulation now, but at least in Germany the "Telemediengesetz" was introduced in 2007, where §5 "Allgemeine Informationspflichten" is responsible for the need of an Impressum.

https://www.gesetze-im-internet.de/tmg/__5.html

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wobfan 780 days ago
That doesn't include a customer support email though. Most of the times, if not all at bigger companies, there's only an email address in the imprint for legal communication, but specifically not for customer support.
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lxgr 779 days ago
Legal communication importantly covers a subscriber cancelling their contract! This is actually one of my most common use cases for writing to the "imprint" email address.
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