[smallerfish]

We're sitting here blaming companies, but lazy, inexperienced or insufficiently skilled developers can and should be blamed for a significant number of the issues he mentions. The state of software on the web in aggregate is generally abysmal. There's dozens of factors that could lead to apathy about quality, but if you care about UX, you could start by ensuring that what you personally produce has excellent UX, and pushing back on peers or higher-ups where what they specify for you to build is bad (and if you don't know what is good or bad, educate yourself.)