[vzaliva]

Another issue with these forms is that the communication method is asymmetric. You fill out the form to contact the business, but their only way to respond is by sending you an email.

[junto]

That’s good for companies though. When dealing with large volumes of customers asymmetric is good. Telephone lines get quickly overloaded.

[knallfrosch]

Asymmetric, not asynchronous.

[junto]

Autocorrect. Sorry.

[aendruk]

And then the email has a “noreply” address. Earlier this year I had a whole conversation iteratively submitting the same unidirectional contact form for each turn of dialogue.