[wslh]

No, my contact form, but just rephrasing the author: why do you put a contact form and don't perform QA and best practices on it?

Also, the contact form is just another channel (that should work) but not the center of contacts. For example WhatsApp business replaces a lot of these forms in many regions.

[domdomegg]

Yep - strongly agree that if you are going ahead with a contact form, you better QA it.

I'm not a huge fan of organisations shifting to proprietary social networks being a primary contact method (especially if it's that or a broken contact form). But hoping that the Digital Markets Act's interoperability rules might make this a better experience.

[byyll]

I wouldn't rely on a third party for the majority of my customer communication and data.