[morsch]

The account thing seems to be an issue for people who buy e-scooters on the secondary market (i.o.w. used). Often, the scooter is still tied to the previous owner's app.

I've found forum posts of people resorting to using the email/password from the previous owner, or sending a registered letter to SoFlow asserting the new ownership.

So, and now I'm speculating, it's possible that this is less about deleting the account than it is about unlinking a scooter from your account, and it is a way for SoFlow to dip into the secondary market -- each transfer nets them another 20 EUR.

It's also possible that this is a way for the new owner to unlink their scooter from the previous owner, with an associated service charge -- the checkout page requires proof of ownership. In that case, it might be a way to prevent fraud, i.e. people stealing scooters and resetting them; thieves are unlikely to pay 20 EUR for that, nor are they keen on tying their real identity to the stolen scooter.

Like I said, this is speculation and I'm not saying this is a good way to do it, and it's not at all explained on the website, I'm just thinking aloud here. It just seems unlikely that anybody would attempt to charge 20 EUR for a simple account deletion.

[Mo3]

That sounds like the most reasonable explanation for this.