[supermatt]

So the problem you are more concerned with is delaying giving an answer to a question that hasn’t been asked? How does that affect your own productivity?

Even if I get a question directly, my first response is asking if they still need assistance rather than me spending the time to investigate myself.

Maybe it depends on what you actually do for a living. In the capacity where I use chat, I am working in software with other software engineers, so it’s quite normal for people to ask questions which they later resolve themselves if they don’t get immediate assistance. I guess in a managerial capacity it may be different.