[LancerSykera]

Having worked in telephone construction (including on a Centurylink contract), your next step after customer service fails should be your state's public utility commission. PUC complaints light fires under asses. Dead phone lines were not tolerated for us (due to, obviously, customers can't call for help if something happens), and you don't need a bonafide copper splicer to make a temporary repair to get customers back in service.