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by brisketbbq 774 days ago
This annoys me, along with people asking about a jira but just sending the number. That means I'll need to copy it and go to my browser to type in the URL and the jira number.

Chances are the colleague was just looking at the jira in their browser, so why wouldn't they copy/paste the link...
2 comments
kevincox 774 days ago
I think this is in part people's memory. People will often just mention a ticket by ID and lots of in the people in the room seem to know what they are talking about. I find it nearly impossible to remember associations between "random" numbers so I will always need to build that into a URL and look it up.

But yes, when written please, please, please just use the URL. It is at worst the same if people recognize the number, much easier if not. Plus people can quickly just check it to make sure they remembered correctly. Also shout out to ticketing software that puts the title into the URL so you get the confirmation and reminder without even clicking the link.

GitHub and GitLab are awful here. Their default merge and squash messages reference tickets with stupid short forms like #123 or other/project#123 which aren't clickable except in their web-UI. It feels like a form of lock in. I would much rather that they just put a full URL so that I can click it when reading a Git log.

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ryandrake 774 days ago
I think some people might just not know what a URL is or how it works. Browsers keep trying to downplay URLs and hide them (or parts of them), and I guess people are slowly forgetting they represent an "address" to a web page. I see this sometimes with younger people who didn't grow up when the web was emerging and everyone simply knew a URL was how you got to a web site. I've on more than one occasion had people send me a screenshot of a web page instead of just sending the URL. To me (late 40s) this seems bonkers, but to them maybe it's just how they do it.
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conor- 774 days ago
You can always reply and say "can you send me a link to that" and place the onus back onto whoever is asking something about that Jira.

Do that enough times and eventually people start to get the hint.

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