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by pavlov 778 days ago
How do you know it takes three seconds for the other party to continue the conversation they started?

It can just as well go like this:

- Bob writes "Hi" and I get a notification

- I enter the chat and wait for Bob

- 30 seconds later the indicator shows he's typing something

- 30 seconds later, still nothing

- 30 seconds later the typing indicator goes away

- I go away. Eventually Bob follows up with the actual content.

That was frustrating for me, not because of some issues I need to work with, but because Bob kept me on hold while he's trying to figure out what to say.

1 comments

While I agree that's frustrating, you can be doing something else in that 90 seconds, can't you? Normally chats give a notification of some sort when there's a response. And by taking that long, Bob can't be expecting an immediate reply.
> you can be doing something else in that 90 seconds, can't you?

If I get distracted from my task, not really, or at least not as focused as I was before the "hi". Except if it is something like the beginning of the day, where it does not matter much.