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by Fluxx
5132 days ago
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While I don't disagree that Apple's technical skill isn't best of breed, where Apple has shined - both now and in the past - is their ruthless determination and focus on UX and HCI. Apple goes further than any company on the planet to make technology devices (computers, laptops, music players, tablets, etc) that delight their users and just work and make them happier and more productive. Apple doesn't have "cheesy blah inside" stickers because that doesn't delight users and make the product better to use. They're stupid. Apple also doesn't chase fads because fads are just that, "a fad" and rarely do fads have long lasting staying power like a good product should. |
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Where they do shine is in build quality and user experience which comes from owning the entire product - HW/OS/sales channel/support - and having enough margin to do it well. That's the difference between them and an equally specced Sony laptop running Windows.
It's the profit margin that really makes them special. Sony used to make products of this design and build quality but then to compete had to cut costs and so quality and had to accept the bloatware and stickers. Apple's brilliance has been in managing the process so that they can cut production costs while increasing quality and adding more stuff.
I give a huge amount of credit to Cook for this. Jobs demanding rounded corners on dialogs or sticking to a single button mouse whatever focus groups said was good technical leadership, Ive's produce design is great. But dominating the manufacture and supply network to the extent that Apple have done and with the effectiveness they have done is a major achievement and is not easy.
Look at Boeing having to delay the 7E7 because it couldn't get rivets - while Apple has 747 freighters booked ready to fly new products straight to the store the day they are released.