[infotainment]

> Booking.com met my report of a phishing campaign over their site (hotel got hacked) with a "it happens, we might talk to the hotel about it one day" shrug

This is my problem with almost every "report spam/fraud/etc" flow. It's always a digital shrug, and then nothing happens.

Only one site I know of ever had it right: Instagram, up to about 2021. When you reported an account or post, you would actually be notified when they took action, which would usually take about a week and be something like "the account was removed". It was so satisfying to see a spam account get taken down after a report. But, they removed that in favor of the "hey thanks for the report we've tossed it right in the trash lol" user flow that every other site uses. Unfortunate.

[bluGill]

The problem with the feedback is scammers can abuse it - they report a few of their own scams and then use feedback to check on those and thus see what happened an in turn they better know when they are blocked and have a better idea how to create new accounts that are hard to block.

[Dalewyn]

Generally, I find the effectiveness of feedback is inversely proportional to the ease of submitting it.