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by IronWolve
782 days ago
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Businesses already use speech recognition for intake of calls. The first line of screening can easily be enhanced by AI, and servicenow is integrating it for intake for tickets already via teams. Enhancing call trees and trained on tickets. Ticket routing is simple for AI, the actual work by engineers to fix issues probably wont go away if someone has to tweak an app/service/vm/os. The skill level for fixing things are a beyond AI for now. Anything you can fill a form out, I can see AI assisting and offloaded. |
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