[ggm]

Based on every chatbot I use to resolve corner cases in billing and service delivery, he's on drugs.

I invite anyone who has had the mythical stellar AI helpdesk experience, the one where the AI uses its discretionary budget to fix that bill, updates the records to make your bill align to the right meter identity, removes the credit line mistake, restores the extra bonus interest, you name it: the only outcome this twonk wants is this one:

  COMPUTER SAYS NO

Let's hear it for agile computer discretionary fixes. Anyone?

[raxxorraxor]

I fear the likely outcome of AI today would be:

  COMPUTER SAYS YES AND DOES SOMETHING COMPLETELY STUPID

[qp11]

Have you seen any large Corps take a big hit, from daily security breaches, data leaks, ransomware, spam etc etc?

The tech can be shit, but it will get sold to Corporations because of fomo, and because Corps have Learnt they don't need high Quality products and services to survive.

Once large Corps achieve scale, they make cash primarily through Financial Engineering not Product - so seeking out and taking advantage of cross border differences in interest rates, corporate tax rates, forex, labor, real estate/rent, govt subsidies, regulations, pumping up the stock through offshore accounts etc etc. Add to that how they use their size to swallow up or obliterate smaller competition and you end up with a class of people in charge that have learnt product and service quality is secondary to their survival.

In addition to Financial Engineering, Demand Engineering (or Marketing/advertising) games are won by who ever has the largest Ad budget. And that is Large Corps.

So Creatives, Engineers, Product/Service designers or anyone who cares about Quality have to come up with tactics and strategies to counter the influence of Financial and Demand Engineering.