[jlubawy]

I think we all know that airlines overbook, or cancel flights if not enough people are on a flight to make it economically viable.

At a minimum they should be required to provide the odds of a flight to be delayed or canceled before the day-of to allow customers to reschedule ahead of time to get to their destination on time.

Refund of money doesn't matter when you have a place to be at a certain time, especially if you plan months in advance, only to find out 3 hours ahead of time (and at 3:30am in the morning) that your planned flight for months is suddenly canceled for "non-operation".

Literally on a cross-country vacation right now where this is the second time that a flight has been delayed/canceled on me in the past two years (American Airlines). I want to be a loyal customer, but this feels very one sided, and any monetary recourse certainly isn't enough when you hsve a place to be at a certain time (and aren't informed that it's possible you won't make it there, or else worst case you can drive)